Imagine if it were possible. Imagine what it will feel like when you’ve build trust between you and your customers, you are establishing better work ethics in your employees, improving your business’s reputation and, most importantly, you are providing something of worth to your customers.
Here’s why you need to build trust, and the best business processes to do so.
83% of customers say they would happily recommend a brand to others if they trusted it and 82% will continue to use that brand frequently. While trust helps generate positive word-of-mouth, it also creates customer loyalty, which can help your business grow immensely as returning customers spend approximately 31% more than new customers. Customer trust and loyalty go hand in hand and are both crucial factors in a brand’s long-term success.